Return Policy

At Light Keeper Shop, we take pride in creating custom, handmade goods inspired by the Pacific Northwest. Because most items are made to order, returns and exchanges are limited, but we’re committed to making sure you’re happy with your experience.

💡 Return Policy

We accept returns on non-customized, unused items within 7 days of delivery. To be eligible for a return, the item must be in its original condition and packaging. Shipping costs are non-refundable.

🛠️ Custom & Personalized Items

Due to the made-to-order nature of our products (including items with personalized text or icon selections), custom and personalized items are not eligible for return or exchange, unless they arrive damaged or defective.

🚨 Damaged or Incorrect Orders

If your item arrives damaged or there’s a mistake with your order, please contact us within 3 days of delivery. We may request photos of the product and packaging. We will either replace the item or offer a solution that works best for you.

📬 How to Request a Return or Exchange

Email us at Lightkeepersupplyco.com with your order number and details of your request. We’ll respond within 1–2 business days with next steps.